The place was really stunning but we were very disappointed to be accused of using all the water. Erna thanks for trying but these issues needs to be addressed and resolved before the client arrives. Will most definitely be asking for a cancellation as I cannot endure this for the following 4 days. Gave the owner the benefit of the doubt as she arranged for someone to attend to the issues, however returned past 10 the evening as I was advised the issues was resolved, hoped into the shower and to my disbelieve, water magically disappears again, we at 06: 50am this morning and attempted to use bathroom facilities and water started running slow again. Dstv decoder not working, remote tv remote batteries flat, cable issues to dstv decoder faulty, no handwash or toiletries, doesn't seem the unit was cleaned and prepped for arrival of short leased tenant, internet not working, no light bulb in dresser area, the light in the bathroom not working, then to discover the following morning there was a water issue after hoping into the shower for less than 30 seconds the water vanished, reported the issue to Erna who genuinely seemed concerned, tried to assist as best sent one of her staff to check, she had also came through, water returned after hoping in for 5 seconds again same issue. So where do I begin when I got to the unit yesterday afternoon after checking in issues discovered. Very difficult to rate this place not sure it's worth the 2 star, but in defense of Erna who runs the place who does seem to genuinely make an effort to assist. It was probably the worst place for the money we paid that I have ever stayed at and will never see me again. I would maybe only ever consider this palce for a business trip and if there was no other choices and only for 1 night. I am pretty sure there was a better way to handle it than kick out people with a kid in the middle of the night and making a huge noise disturbing every other guest. So the owners thougnt it would be a good idea while we are all trying to sleep to make a huge fight of it come over to the guest house for the 1st time since we were there for 10 days and proceed to kick out that family at 11pm at night. Then on our last night there was new people there with a kid that later we found out did not pay everything for their accomodation. Scrounging for mugs an plates that one can use was painfull and only 2 plates on the delapitated stove works. Doors don't close properly so when the wind blows like it does there the whole night is banging of doors. Guests are expected to wash their own dishes at all times which i find totally madness for the price we paid. The help that comes in most days sits on her phone from early and listens to music so no sleeping late. When we wanted to make breakfast we had to clean the pans as there was still burnt food stuck on it. Then having the place fully booked and only 6 plates and mugs and those type of things does not help when you have over 10 people staying there. Burned my foot on falling coles from the braai we attemted there. It is a delapitated braai full of holes on a tiny tiled area just outside the sliding door and next to another rooms window with no cover if the wind blows or rains. We decided we would make the best of what we had as there was no chance the owner was going ro refund us. The 2nd room for the rest of our familly was upstairs on terrible and dangerously steep stairs when you have luggage. There was a fan but no decent place to put it without it being in the way. Our room was very small for 3 people, has a shower that leaks and was exceptionally hot with no aircon. We walked in to other guests awkwardly making lunch in the shared kitchen. We were met by the domestic worker that was so uninterested in being helpfull and to get us settled. We did not arrive late but was never even met on our first day by the owner of the guest house. Would never be making that mistake again. So let me start 1st with our own fault of not reading or picking up this was a guest house when we booked for holiday for our family.
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